Jeetba Privacy Policy — How We Keep Your Data Safe

01 Introduction

This Privacy Policy describes how jeetba ("jeetba", "we", "us", "our") collects, uses, stores, and protects the personal data of players and visitors who use the jeetba platform — including the website at jeetba.net, the jeetba mobile app, and all associated services.

By registering an account on jeetba or using any part of the platform, you confirm that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described here. If you do not agree with this Privacy Policy, please do not use jeetba.

Jeetba takes data privacy seriously. We are committed to handling your personal information responsibly, transparently, and in accordance with applicable data protection laws. This policy is reviewed and updated regularly — the current version is always published on this page with the "Last Updated" date shown at the top.

02 Data We Collect

Jeetba collects only the personal data that is necessary to provide you with a safe, functional, and compliant gaming experience. The categories of personal data jeetba may collect include:

Jeetba does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data unless specifically required by law and with your explicit consent.

03 How We Collect Your Data

Jeetba collects your personal data through the following channels:

• Direct registration: When you create a jeetba account, you provide your name, email address, phone number, and date of birth directly to us.
• KYC verification: When jeetba requests identity verification, you submit documents such as a national ID card or passport directly through the platform.
• Deposits and withdrawals: When you transact on jeetba, our payment processing partners share transaction confirmation data with us — not your full payment credentials.
• Platform usage: Jeetba automatically collects technical and usage data as you navigate the platform, including pages visited, games played, and session duration.
• Support interactions: When you contact jeetba support via live chat or email, the content of those communications is recorded for quality assurance and dispute resolution purposes.
• Cookies and tracking technologies: Jeetba uses cookies and similar technologies to collect technical data about your device and browsing behaviour on the platform. See Section 9 for full details.

04 How We Use Your Data

Jeetba uses your personal data for the following purposes:

• Account management: To create, maintain, and secure your jeetba account, including processing login requests and managing account settings.
• Payment processing: To process deposits and withdrawals on jeetba in BDT via bKash, Nagad, and Rocket, and to maintain accurate transaction records.
• Identity verification: To verify your age and identity in compliance with jeetba's KYC obligations before processing withdrawals or at any point required by applicable law.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, money laundering, and other illegal conduct on the jeetba platform.
• Responsible gaming: To monitor gameplay patterns and identify players who may be showing signs of problem gambling, so that jeetba can offer appropriate support tools.
• Customer support: To respond to your queries, resolve disputes, and improve the quality of jeetba's support services.
• Platform improvement: To analyse usage data and improve the performance, design, and game selection of the jeetba platform.
• Legal compliance: To comply with applicable laws, regulations, and requests from competent authorities where jeetba is legally required to do so.
• Marketing communications: To send you promotional offers and updates about jeetba — only where you have given explicit consent to receive such communications. You can opt out at any time.

05 Legal Basis for Processing

Jeetba processes your personal data on the following legal bases:

• Contractual necessity: Processing your data is necessary to fulfil jeetba's obligations under the account agreement — including operating your account, processing payments, and providing access to games.
• Legal obligation: Jeetba is required by law to collect and retain certain data for KYC, anti-money laundering (AML), and fraud prevention purposes.
• Legitimate interests: Jeetba processes certain technical and usage data based on our legitimate interest in maintaining platform security, preventing fraud, and improving the jeetba experience for all players.
• Consent: Where jeetba processes your data for marketing communications or optional features, we do so only with your explicit consent, which you can withdraw at any time.

06 Data Sharing

Jeetba does not sell your personal data. We share your data only in the following limited circumstances:

• Payment processors: Jeetba shares the minimum necessary data with bKash, Nagad, Rocket, and other certified payment partners to process your transactions. These partners are contractually bound to protect your data.
• Game providers: Some games on jeetba are provided by third-party game studios. These providers may receive anonymised session data for game performance purposes but do not receive your personal identity or payment data.
• KYC and fraud prevention services: Jeetba uses certified third-party identity verification and fraud detection services. These providers process your data strictly for the purpose of verifying your identity and detecting fraudulent activity.
• Legal and regulatory authorities: Jeetba may disclose your personal data to law enforcement agencies, regulators, or courts where required by applicable law or a valid legal order.
• Business transfers: In the event of a merger, acquisition, or sale of jeetba's business, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer in advance.

07 Data Retention

Jeetba retains your personal data only for as long as is necessary for the purposes described in this Privacy Policy, or as required by applicable law. The general retention periods jeetba applies are:

• Account data: Retained for the duration of your jeetba account and for a period of 5 years after account closure, in line with standard AML and KYC record-keeping requirements.
• Transaction records: Retained for a minimum of 5 years from the date of the transaction to comply with financial record-keeping obligations.
• KYC documents: Retained for 5 years after account closure or the completion of the relevant transaction, whichever is later.
• Support communications: Retained for 2 years from the date of the interaction, unless the communication relates to an ongoing dispute or legal matter.
• Technical and usage data: Retained for up to 24 months from collection, after which it is anonymised or deleted.
• Marketing consent records: Retained for as long as you remain opted in, plus 1 year after opt-out to demonstrate compliance.

When your personal data is no longer required, jeetba securely deletes or anonymises it so that it can no longer be linked to you.

08 Data Security

Jeetba implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures include:

• AES-256 encryption for all personal data stored on jeetba's servers.
• TLS 1.3 encryption for all data transmitted between your device and jeetba.
• Multi-factor authentication options for jeetba player accounts.
• Regular security audits and penetration testing of the jeetba platform.
• Strict access controls — only authorised jeetba personnel with a legitimate need can access personal data.
• Automated fraud detection and anomaly monitoring systems that operate 24/7 on the jeetba platform.
• Secure, redundant data storage with regular backups to prevent data loss.

While jeetba takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. If you believe your jeetba account has been compromised, contact jeetba support immediately so we can take action to protect your account.

09 Cookies and Tracking Technologies

Jeetba uses cookies and similar tracking technologies to improve your experience on the platform, maintain your login session, and analyse how the platform is used. The types of cookies jeetba uses are:

• Essential cookies: These are required for the jeetba platform to function. They maintain your login session and remember your preferences. You cannot opt out of essential cookies without affecting your ability to use jeetba.
• Analytics cookies: Jeetba uses anonymised analytics data to understand how players navigate the platform, which games are most popular, and where technical issues occur. This data is used solely to improve jeetba.
• Security cookies: These cookies help jeetba detect and prevent fraudulent activity, including bot access and account takeover attempts.
• Preference cookies: These remember your language, display, and notification preferences on jeetba so you don't have to reset them each visit.

You can manage cookie preferences through your browser settings. Note that disabling non-essential cookies will not affect your core jeetba account functionality. Jeetba does not use third-party advertising cookies or share cookie data with advertisers.

10 Your Privacy Rights

As a jeetba player, you have the following rights over your personal data. You can exercise any of these rights by contacting jeetba support at [email protected]:

Jeetba will respond to all data rights requests within 30 days. In complex cases, we may extend this by a further 30 days and will notify you if this is necessary. Exercising your data rights will not affect your ability to use the jeetba platform, except where the request requires account closure.

11 Minors

Jeetba is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If jeetba discovers that personal data has been collected from a minor, the account will be immediately closed, all data will be deleted, and any deposits will be returned to the payment source.

If you are a parent or guardian and believe that a minor has registered on jeetba, please contact jeetba support immediately at [email protected] with the relevant account details so we can take immediate action.

12 Changes to This Privacy Policy

Jeetba may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform features. When material changes are made, jeetba will publish the updated policy on this page and update the "Last Updated" date. For significant changes, jeetba may also notify registered players via email or an in-platform notification.

Your continued use of jeetba after any update to this Privacy Policy constitutes your acceptance of the revised policy. We recommend reviewing this page periodically to stay informed about how jeetba protects your personal data.

13 Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how jeetba handles your personal data, please contact the jeetba privacy team using the details below. Our support team is available 24/7 and will direct your query to the appropriate team member.

For general questions about your jeetba account, bonuses, or withdrawals, visit our FAQ page or start a live chat session directly on the jeetba platform.